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Lost or Stolen Lottery Tickets


The Maryland Lottery Agency system automatically charges for instant lottery tickets that are placed under a “stolen status” however, retailers that report that tickets may have been lost or stolen will not have action against their account until a final determination about their circumstances is made by the Lottery Agency.

To make the final determination, the Lottery Agency will have individual meetings with each retailer to determine whether the retailer will file an insurance claim or request a credit from the state. The Lottery Agency will take into consideration the retailer’s insurance coverage limits or rider exceptions and can issue credits for any overages in cases where insurance may not cover all losses.

To facilitate these meetings, the Lottery Agency has decided that beginning Wednesday, May 6, 2015 and every Wednesday thereafter until further notice, there will be an open house at the Lottery Headquarters for any affected retailers. The Headquarters will be open for retailer meetings from 9:00 am until 12:00 pm and then again from 1:00 pm until 4:00 pm. There will be stations set up for retailers to meet with lottery security, lottery sales and lottery accounting. The Lottery’s vendor will also be present to help identify missing and needed equipment to get affected retailers back up and running. The Lottery Agency Headquarters is located at 1800 Washington Blvd. Baltimore, Maryland 21230 Suite 330. There is no need to call and schedule a meeting ahead of time. Lottery representatives will be available.

The most important action is for retailers with lost or stolen lottery tickets to report to Darryl Massey, the Lottery Security Supervisor, as soon as possible. He can be reached at 410-230-8746 or

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