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About This Office

The Governor’s Office of Business Ombudsman was established by the General Assembly (House Bill 1118) and signed into law on May 15, 2014. Governor Larry Hogan appointed Randall K. Nixon to the position of Business Ombudsman in December, 2016.

Chapter 641: Article-Economic Development, Section 14-201 through 14-204 to be under the new subtitle “Subtitle 2. Office of the Business Ombudsman” Annotated Code of Maryland (2008 Volume and 2013 Supplement) The definition of “Ombudsman” means an individual who serves as a liaison between businesses, economic development organizations, communities, and federal, state, and local agencies.

The purpose of the Governor’s Office of Business Ombudsman is to:

(1) Resolve problems encountered by businesses interacting with State agencies;

(2) Facilitate responsiveness of State government to business needs;

(3) Serve as a central clearinghouse of information for business assistance programs and services available in the State;

(4) Connect businesses and individuals with requested service or assistance programs;

(5) Provide comprehensive permit information and assistance;

(6) Establish and maintain metrics in order to monitor the progress of the Office and

report data to the Governor and the General Assembly; and

(7) Report and make recommendations to the Governor and the General Assembly regarding breakdowns in the delivery of economic development resources and programs, including problems encountered by businesses interacting with State agencies.

The Customer Service Promise
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative, and anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

Tell us about your experience with the Governor's Ombudsman. Click here to complete a three question customer experience survey.

Click here to see our customer service overview.